Extra cost for Rush order
Delivery time is about 20 days, please leave your dress order number and the date you need.
This cost is paid for first class of express and sewer who would like to work extra time to finish this dress.
For more Details, please check this FAQ
How long will it take to receive my order?
If you choose Rush Delivery, delivery time is within 20 days or even earlier including weekend.
Normal Order Delivery time: within 30-35 days(From Jan to May), within 30 days or even earlier(From June to Dec).
What is this store's return and exchange policy?
We can accept return of dresses standard size with picture color, please contact with us within 2 days when you get it.
For custom order(Color not as picture shown or Custom Size) and plus size (larger than US14), sorry we can't accept returning, please note this policy, because even you return them back, we can't sell them again in the future.
Please see following for the list of quality issues that are fully refundable for:
Wrong Size, Wrong Color, Wrong style, Damaged dress Which made by US- 100% Refund or remake one or return 50% payment to you, you keep the dress,
If you want to return, please carefully follow our guide:
1. Contact us within 2 days after you receive goods.
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies for the size, or incorrect style and color etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay for the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dress are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment.
We will try to avoid mistake, we know each dress is so important for each girl, since all dresses made by handwork, there might be mistake, but if it is our problems, we will pay all the loss..
Q: What's Your Cancellation policy?
1, unpaid order: could be cancelled within 2-3 days;
2, paid less than 3 days, 50% cost of dress and shipping cost could be returned;
3, paid at 3-20 days, 30% cost of dress and shipping cost could be returned;
4, dress has sent, can't return the payment to you..
Q:How Can you make sure dress will be fit well?
Our dresses run true to size,
If dresses are standard size, we will put them into dummy to check before sending, only dresses fit dummy well, then we can send them well;
For custom size dresses, each dresses will be checked at least 4 times by 4 different workers before sending, we can control error less than 0.5''
So don't worry about measurement, there are seam allowance in both side of dresses, it could be 3'' taken in or out if measurement provided is not accurate.
There are no extra cost to do custom size and color here..
Q: Can I order this dress in a different style/fabric/length?
A: Yes, there are no extra cost to do custom size and color here, please contact with us before you place order.
Q: Will my dress exactly match the color I see on your website?
A: There might be a slight difference between the actual dress’s color and what you see in the photo depending on your computer monitor’s display settings.
Q:Can I order a custom dress?
A: Yes,we can make dresses according your color and size,just leave your custom information inthe notes, then we will know how to custom make it for you
Q:What is our advantage?
A: Our goal is to provide complete one-stop shopping for all brides, bridesmaids and all special occasion events. We strive to provide you with the most current selection, the most complete size range (Us size 2 to 24W, custom size), the best prices and the largest variety of styles. Please just assure it and we will make a perfect dress for your big event!The dress can be made in standard size or custom size, if you order the dress in custom size,please fix the following measurements:
- 1) Bust:__________
- 2) Waist:_________
- 3) Hips:__________
4) Shoulder to hem:___________(Length from middle of shoulder over nipple to floor with shoes on)